For IT Support call our head office on 0191 5800 171

Computer Repair & Data Recovery Services

Is your computer crashing and rebooting with a ‘blue screen of death?’ Is your internet running badly? Perhaps you have a virus?  Or have you received a scam or you are concerned your passwords have been compromised in a phishing attack? Pentagon Computer Solutions Ltd is based in Gateshead, Tyne & Wear, and offers both domestic and commercial computer & laptop repair services across the North East of England, London and Manchester.

Our engineers are all CompTIA A+, Network+ & Microsoft qualified and able to help troubleshoot issues with Microsoft Windows devices, as well as Android, Apple MacOS, and iPhone iOS mobile devices. We can also help with broadband issues and network faults including WiFi blackspots and poor connectivity issues.

If you have suffered a virus or malware issue, we can also recommend security solutions that are appropriate for your needs, including Sophos Home and Sophos Business products to keep your computer systems safeguarded from external threats.

In the case of hardware failure or a faulty hard disk, we can often recover your data and salvage your important documents, videos, images, music, and other personal items stored on your computer devices, and then replace the faulty component(s).

To arrange an engineer visit or to talk through your requirements please give us a call on 0191 5800 171 or send us an email. We are open at weekends and on an evening to assist you out of hours.

IT is in the detail

We will come out to your office, workplace or home. We won’t charge a call out fee. We will diagnose the problem at a fixed predetermined cost, give you an estimate for repairs, and advise you of the costs before proceeding.

We pride ourselves in being honest and genuine. If we can fix it we will, if we can’t, we will tell you & recommend next steps to solve your issue. We won’t pressure you to use ourselves and we will offer unbiased impartial advice and support throughout the process, and signpost where appropriate to reputable providers where we cannot fix the issue ourselves.

Data Recovery

If the system breakdown means you have lost those important documents and precious photos and videos, don’t worry, we can usually recover your data in house, quickly and without too much fuss. If we can’t, we can send the hard disk to one of our specialist data recovery partner companies who can use specialist equipment to recover your vital files, in most cases. The cost for data recovery can usually be estimated before works are undertaken so there are no unexpected bills.

Check out our webpages relating to online backup where we can offer automated online backups that would mean when your computer breaks down, all your data is automatically saved, reducing the risk of losing important customer details and internal documents, and any documents you have been working on.

Our Mission

Our aim is simple; to provide each customer with a reliable, honest, computer and laptop repair service, that ensures your IT system is resilient, safe and affordable. We also ensure your system is kept up to date with the latest IT developments too.

Our standard service includes:

  • 12 months manufacturer’s warranty on most replacement parts installed by ourselves. Some parts come with an extended 3 year or 5 year manufacturer’s warranty
  • 90 days labour warranty on all hardware repairs carried out
  • No call out fees
  • A set diagnostic and remedial charge including the first hour of labour
  • Jargon free, friendly and flexible IT support to resolve any computer issues

The list of what we can repair is very long! We work with all major computer brands including:-

  • Microsoft
  • Apple
  • Samsung
  • HP
  • Dell
  • Lenovo
  • Sony
  • Toshiba
  • Acer
  • Asus

We also work with IoT or “Internet of Things” including:-

  • Hive
  • Sonos
  • Amazon Alexa
  • Google Home Hub
  • Smart TVs
  • Other home automation solutions
  • CCTV solutions
  • Remote access control systems

These are some examples of the systems we can provide support for and help you get the most from. The list is not exhaustive!

As a responsible organisation committed to protecting the welfare of our clients and our own personnel, in order to mitigate the risks associated with the Coronavirus pandemic, we will cleanse the computer keyboard and mouse along with any surfaces we come into contact with before and after our repair process, and we will use face mask coverings as appropriate. This allows us to continue to deliver an efficient computer repair service to our new and existing clients in the North East of England during the lock down and pandemic. If you are shielding or have symptoms please tell us immediately; we may be able to offer a remote support solution instead, to help resolve any technical issues without visiting your home or office location.

Pentagon Computer Solutions Ltd uses a trusted industry leading product to enable our engineers to assist you and view your system remotely whilst we talk to you over the telephone to assist in resolving any faults.





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IT support team on computers